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Day in the Life of a Case Manager

Updated: Jul 4, 2023

three people at a meeting, all looking at a laptop

Welcome to TEAM Work Cooperative! First stop? A meeting with your Case Manager! As a Case Manager at TEAM Work Cooperative (or TWC for short), our job is to be the main contact point for clients coming through our door and to make sure you get connected to the resources you need to achieve your goals, whether that’s looking for work, upgrading your skills, or getting help to succeed at your current job.

With hundreds of clients coming through every year and seven case managers on staff, we see a LOT of people! Between us, we meet with dozens of clients a week, working on all kinds of different goals. But what does that mean, and what does a case manager actually do? That’s a great question, and that’s what we’ll look at today so that you know what's happening behind the scenes as we work to support our clients.

First of all, what is case management?

Simply put, case management means coordinating services for an individual. In our case, a case manager is the one who looks at all the options, resources, and opportunities available to a client, helps you figure out what is right for you, and makes sure you get connected to those resources. That might be other staff or programs at TWC, such as our workshops or a Job Developer, or external programs, like CEED for self-employment.

So what does a case manager do all day?

Well, like a lot of jobs – we answer emails! So many emails. We try to make sure we get back to clients within two business days, whether by email or phone. We also meet with several clients every day, whether that is an initial intake or a follow-up appointment for check-ins and updates. Once we’ve identified specific goals with clients, then we tackle that to-do list, which includes things like:

  • Making referrals to internal or external resources

  • Connecting with our colleagues to brainstorm creative solutions to challenges clients face (we’re not called TEAM Work for nothing!)

  • Hosting workshops, programs, and even attending job fairs in the community (and we always share what’s going on here)

  • Reviewing resumes and cover letters and helping clients with job applications

  • Working on our own professional development to make sure we can give you the best service!

Anything else I should know about case managers?

As case managers, we do a lot. But we’re not here just to connect you with resources. Case managers can also be a much-needed outlet if the job search is getting stressful.

We provide moral support and encourage our clients on this journey – achieving career goals can be a lot of work, but we're here for you!

Two people in consultation, where one person is providing solutions to the other by presenting with her iPad.

To summarize, we can help you achieve your employment goals by:

  • Helping you figure out what you want to do next in your career

  • Getting yourself ready for employment (by building up your job search skills, helping polish your resume - Click here to read our article: 8 Top Tips to Ace your Resume in 2023, helping you connect to training, or providing on-the-job support)

  • Connecting you with programs, resources, and employers

  • Providing moral support along the way

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If you’ve read this far and think any of this can be helpful for you, reach out to us! We have a big TEAM of passionate and experienced people who would love to help you with your employment journey.

Meeting with your case manager is just the first step, and we can’t wait to meet you!

Fill out our form below to get started!


A picture of Alex Hill, the author of this blog article.

About Alex Hill

Not one for sitting still, Alex is always bopping around looking for new experiences and new things to learn, especially languages to speak, books to read, and foods to try! A transplant to the east coast, she has been loving exploring the coast, the forests, and the beautiful small towns and communities with her partner and dog. And as someone with a meandering career path herself, Alex enjoys helping others unearth their own meaning in work and life.


Coffee and Work
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